{"id":161,"date":"2021-11-11T17:11:16","date_gmt":"2021-11-11T16:11:16","guid":{"rendered":"https:\/\/eficum.fr\/?page_id=161"},"modified":"2021-11-11T23:00:02","modified_gmt":"2021-11-11T22:00:02","slug":"assistance","status":"publish","type":"page","link":"https:\/\/eficum.fr\/index.php\/assistance\/","title":{"rendered":"Une assistance au plus proche du client"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"161\" class=\"elementor elementor-161\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e0b9a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e0b9a5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7f8bb1d\" data-id=\"7f8bb1d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f256e49 elementor-widget elementor-widget-heading\" data-id=\"f256e49\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 01-11-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Vos attentes<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9e20621 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9e20621\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6389668\" data-id=\"6389668\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3981398 elementor-widget elementor-widget-text-editor\" data-id=\"3981398\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 01-11-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<ul><li>Une assistance qui r\u00e9pond dans les plus proches d\u00e9lais &#8230; une am\u00e9lioration de la satisfaction client<\/li><li>Une organisation qui optimise les ressources<\/li><li>Un suivi de la performance<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-faa6c15 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"faa6c15\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d3cd2c\" data-id=\"6d3cd2c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab27be0 elementor-widget elementor-widget-text-editor\" data-id=\"ab27be0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default elementor-inline-editing pen\" style=\"font-family: var( --e-global-typography-primary-font-family ), Sans-serif; font-weight: var( --e-global-typography-primary-font-weight );\" data-elementor-setting-key=\"title\" data-pen-placeholder=\"\u00c9crivez ici...\">Notre apport &#8230; une d\u00e9composition de l&#8217;assistance en 4 niveaux<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ab4fed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ab4fed\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-1f20936\" data-id=\"1f20936\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-141eeab elementor-widget elementor-widget-text-editor\" data-id=\"141eeab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>Un niveau 1 de r\u00e9ception de la demande<\/h4><ul><li>Un ticket enregistr\u00e9 pour chaque demande, automatiquement ou manuellement<\/li><li>Une r\u00e9ponse de prise en compte par notification du demandeur avec une r\u00e9f\u00e9rence<\/li><li>Une qualification du ticket<\/li><li>Une r\u00e9ponse envoy\u00e9e au demandeur<\/li><li><strong>Ou<\/strong> une escalade en niveau 2 en cas de complexit\u00e9<\/li><\/ul><p><strong><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; letter-spacing: 0px;\">Un objectif de traitement rapide par un interlocuteur<\/span><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-110db8a\" data-id=\"110db8a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8fca4ad elementor-widget elementor-widget-text-editor\" data-id=\"8fca4ad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>Un niveau 2 d&#8217;apport d&#8217;expertises m\u00e9tiers suppl\u00e9mentaires<\/h4><ul><li>Un \u00e9change du ticket entre experts pour apporter la meilleure r\u00e9ponse<\/li><li>Une analyse de l&#8217;expert et une proposition de r\u00e9ponse<\/li><li>Un renvoi en niveau 1 pour effectuer la r\u00e9ponse client<\/li><li>\u00a0<strong>Ou<\/strong> une escalade en niveau 3 en cas de besoin d&#8217;\u00e9volution d&#8217;un syst\u00e8me d&#8217;information<\/li><\/ul><p><strong>Un objectif d&#8217;approfondissement de la r\u00e9ponse d&#8217;un point de vue m\u00e9tier<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-2846444\" data-id=\"2846444\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef3e5e5 elementor-widget elementor-widget-text-editor\" data-id=\"ef3e5e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>Un niveau 3 d&#8217;apport d&#8217;\u00e9volution d&#8217;un syst\u00e8me d&#8217;information (SI)<\/h4><ul><li>Une formalisation d&#8217;une \u00e9volution SI, dite de TMA (Tiers Maintenance Applicative)<\/li><li>Un regroupement de tickets issus de plusieurs demandes<\/li><li>Une conception de l&#8217;\u00e9volution, un d\u00e9veloppement, un test et une mise \u00e0 disposition<\/li><li>Un retour vers le niveau 1 pour effectuer la communication au(x) demandeur(s)<\/li><li>Une complexit\u00e9 qui peut n\u00e9cessiter un passage en niveau 4<\/li><\/ul><div><strong>Un d\u00e9lai de r\u00e9ponse qui s&#8217;alonge, mais fiabilisation des outils propos\u00e9s<\/strong><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-bfd4650\" data-id=\"bfd4650\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab55e12 elementor-widget elementor-widget-text-editor\" data-id=\"ab55e12\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>Un niveau 4 qui traite les demandes en mode projet<\/h4><ul><li>Des demandes issues de la TMA<\/li><li>Des \u00e9volutions n\u00e9cessaire d\u00e9finie par la strat\u00e9gie de l&#8217;entreprise, de la direction<\/li><li>Un projet initi\u00e9\u00a0<\/li><\/ul><div><strong>Une gestion des changements majeurs en mode projet<\/strong><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-20f4ac6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"20f4ac6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-09beb02\" data-id=\"09beb02\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11aecc7 elementor-widget elementor-widget-spacer\" data-id=\"11aecc7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 01-11-2023 *\/\n.elementor-column 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.elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b3550ba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b3550ba\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e02bc7\" data-id=\"7e02bc7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40cbd6d elementor-widget elementor-widget-image\" data-id=\"40cbd6d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 01-11-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"134\" height=\"26\" src=\"https:\/\/eficum.fr\/wp-content\/uploads\/2021\/11\/Logo-easyredmine.jpg\" class=\"attachment-large size-large wp-image-192\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb4274 elementor-widget elementor-widget-heading\" data-id=\"3fb4274\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une utilisation d'easyredmine ... un dispositif industriel<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Vos attentes Une assistance qui r\u00e9pond dans les plus proches d\u00e9lais &#8230; une am\u00e9lioration de la satisfaction client Une organisation qui optimise les ressources Un suivi de la performance Notre apport &#8230; une d\u00e9composition de l&#8217;assistance en 4 niveaux Un niveau 1 de r\u00e9ception de la demande Un ticket enregistr\u00e9 pour chaque demande, automatiquement ou&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/eficum.fr\/index.php\/wp-json\/wp\/v2\/pages\/161"}],"collection":[{"href":"https:\/\/eficum.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eficum.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eficum.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eficum.fr\/index.php\/wp-json\/wp\/v2\/comments?post=161"}],"version-history":[{"count":29,"href":"https:\/\/eficum.fr\/index.php\/wp-json\/wp\/v2\/pages\/161\/revisions"}],"predecessor-version":[{"id":278,"href":"https:\/\/eficum.fr\/index.php\/wp-json\/wp\/v2\/pages\/161\/revisions\/278"}],"wp:attachment":[{"href":"https:\/\/eficum.fr\/index.php\/wp-json\/wp\/v2\/media?parent=161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}